Technical Support Questions
Find specific answers about technical support in Gantt Creative's project management features.
Technical Support Questions
1 question about technical support
Troubleshooting Loading Issues
If your Gantt chart isn't loading properly, try these solutions in order:
Quick Fixes
Refresh Your Browser
Press Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) to hard refresh the page and clear any cached issues.Check Your Internet Connection
Ensure you have a stable internet connection. Gantt Creative requires an active connection to load project data.Try a Different Browser
Test the same project in Chrome, Firefox, Safari, or Edge to identify browser-specific issues.
Browser Compatibility
Gantt Creative works best with modern browsers:
| Browser | Minimum Version | Recommended |
|---|---|---|
| Chrome | 90+ | Latest |
| Firefox | 88+ | Latest |
| Safari | 14+ | Latest |
| Edge | 90+ | Latest |
Advanced Troubleshooting
If basic fixes don't work:
- Clear browser cache and cookies for ganttcreative.com
- Disable browser extensions temporarily to check for conflicts
- Check for ad blockers that might be blocking chart rendering
- Try incognito/private browsing mode to rule out extension issues
Still Having Issues?
Get Help
Need More Support?
If these steps don't resolve your issue, we're here to help.
Contact Us:
Email us at Gantt Creative support with details about your browser, operating system, and what you were doing when the issue occurred. We typically respond within 2 hours during business days.
System Requirements
For optimal performance, ensure your system meets these minimum requirements:
- RAM: 4GB minimum, 8GB recommended
- Internet: Broadband connection
- Screen Resolution: 1024x768 minimum, 1920x1080 recommended
Technical Support
Need More Help with Technical Support?
Can't find the specific answer you're looking for? Our support team has deep expertise in all aspects of project management and Gantt charts.