Frequently Asked Questions
Find answers to common questions about Gantt Creative's features, pricing, and project management capabilities.
Get Your Answers
Everything you need to know about creating and managing Gantt charts
Creating Your First Gantt Chart
Getting started with Gantt Creative is simple! Follow these steps to create your first project timeline:
Start a New Project
Click the "New Project" button on your dashboard and give your project a name.Add Your Tasks
Click "Add Task" and enter your task details:- Task name
- Start date
- Duration or end date
- Assigned team member (optional)
Create Dependencies
Link tasks together by dragging from one task to another to show which tasks must be completed before others can start.Add Milestones
Mark important deadlines by clicking "Add Milestone" and choosing your milestone date and type.
Pro Tip
Quick Start:
Want to get up and running even faster?
Solution:
Try our project templates to start with pre-built timelines for common project types like software development, marketing campaigns, or event planning.
Your Gantt chart will automatically update as you add tasks, showing you a visual timeline of your entire project. You can always edit, move, or delete tasks by clicking on them in the timeline view.
Getting Started
Exporting Your Gantt Charts
Gantt Creative supports multiple export formats to fit your sharing and presentation needs:
Available Export Formats
- PNG Image - Perfect for presentations and documents
- PDF Document - Professional format for reports and printing
- Excel Spreadsheet - Import into other project management tools
How to Export
Open Your Project
Navigate to the project you want to export.Click "Export"
Find the export button in the toolbar above your timeline.Choose Your Format
Select from PNG, PDF, or Excel based on your needs.Customize Settings
Adjust date ranges, task details, and visual elements to include in your export.
Export Options
Customize what's included in your export:
| Option | PNG | Excel | |
|---|---|---|---|
| Task Names | ✓ | ✓ | ✓ |
| Timeline Bars | ✓ | ✓ | ✗ |
| Milestones | ✓ | ✓ | ✓ |
| Dependencies | ✓ | ✓ | ✓ |
| Team Assignments | ✓ | ✓ | ✓ |
| Progress Tracking | ✓ | ✓ | ✓ |
Pro Feature
High-Resolution Exports:
Need poster-sized prints or high-DPI displays?
Available with Pro:
Pro and Business plans include high-resolution exports up to 300 DPI, perfect for large format printing and detailed presentations.
Your exported files will download automatically and can be shared immediately with stakeholders or imported into other tools.
Features and Functionality
Managing Your Subscription
Changing your Gantt Creative subscription is quick and easy. Here's how to upgrade or downgrade your plan:
Upgrading Your Plan
Go to Account Settings
Click on your profile picture in the top-right corner and select "Account Settings".Select "Billing & Plans"
Navigate to the billing section to see your current plan and available options.Choose Your New Plan
Select either Pro or Business plan based on your needs.Complete Payment
Enter your payment information and confirm the upgrade. You'll have immediate access to new features.
Plan Comparison
| Feature | Free | Pro | Business |
|---|---|---|---|
| Projects | 3 | Unlimited | Unlimited |
| Team Members | 3 | 10 | Unlimited |
| Export Formats | PNG | All Formats | All Formats |
| Priority Support | ✗ | ✓ | ✓ |
Downgrading Your Plan
If you need to downgrade:
- Follow the same steps as upgrading, but select a lower-tier plan
- Your plan will change at the end of your current billing cycle
- You'll retain access to premium features until the billing period ends
- Projects and data are never deleted, but some features may become unavailable
Important
Data Safety:
What happens to my projects when I downgrade?
Don't Worry:
All your projects and data remain safe. If you exceed the limits of your new plan (like number of projects), you'll simply need to archive some projects or upgrade again to access them.
Billing Questions
For billing issues or questions, contact our support team at Gantt Creative support and we'll help resolve any concerns quickly.
Account and Billing
Team Collaboration in Gantt Creative
Yes! Team collaboration is one of our core features. Here's how to get your team working together:
Inviting Team Members
Open Your Project
Navigate to the project you want to share with your team.Click "Share Project"
Look for the share button in the top-right corner of your project view.Add Team Members
Enter email addresses of team members you want to invite. They'll receive an email invitation to join your project.
Permission Levels
| Permission Level | Can View | Can Edit | Can Manage |
|---|---|---|---|
| Viewer | ✓ | ✗ | ✗ |
| Editor | ✓ | ✓ | ✗ |
| Manager | ✓ | ✓ | ✓ |
Real-Time Updates
When team members make changes, you'll see updates instantly. Look for:
- Live cursors showing who's currently viewing the project
- Change notifications when tasks are updated
- Comment threads on specific tasks for discussions
Note
Team Size Limits:
How many team members can I invite?
Answer:
Free accounts can invite up to 3 team members. Pro and Business plans support unlimited team members. Check our pricing page for details.
Collaboration and Sharing
Troubleshooting Loading Issues
If your Gantt chart isn't loading properly, try these solutions in order:
Quick Fixes
Refresh Your Browser
Press Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) to hard refresh the page and clear any cached issues.Check Your Internet Connection
Ensure you have a stable internet connection. Gantt Creative requires an active connection to load project data.Try a Different Browser
Test the same project in Chrome, Firefox, Safari, or Edge to identify browser-specific issues.
Browser Compatibility
Gantt Creative works best with modern browsers:
| Browser | Minimum Version | Recommended |
|---|---|---|
| Chrome | 90+ | Latest |
| Firefox | 88+ | Latest |
| Safari | 14+ | Latest |
| Edge | 90+ | Latest |
Advanced Troubleshooting
If basic fixes don't work:
- Clear browser cache and cookies for ganttcreative.com
- Disable browser extensions temporarily to check for conflicts
- Check for ad blockers that might be blocking chart rendering
- Try incognito/private browsing mode to rule out extension issues
Still Having Issues?
Get Help
Need More Support?
If these steps don't resolve your issue, we're here to help.
Contact Us:
Email us at Gantt Creative support with details about your browser, operating system, and what you were doing when the issue occurred. We typically respond within 2 hours during business days.
System Requirements
For optimal performance, ensure your system meets these minimum requirements:
- RAM: 4GB minimum, 8GB recommended
- Internet: Broadband connection
- Screen Resolution: 1024x768 minimum, 1920x1080 recommended
Technical Support
Still Have Questions?
Can't find what you're looking for? Our support team is ready to help you get the most out of Gantt Creative.